Auto Detailing Policies & Terms
HOOKUPS
When working at a residence, we typically use the available electrical hookup (Standard 110v outlet) and standard water connection. Our electric power washer is safer for your vehicle's clear coat, and it operates quietly, so you won’t have to deal with the noise of a generator or gas power washer running for hours. When working at a business or any location without water and electrical access, we provide our own quiet inverter generator to minimize disturbance. We also bring all necessary hoses and electrical lines.
VEHICLE DOCUMENTATION
We take extensive photos and videos before and after each detail to document the vehicle's initial condition and the work performed. Any preexisting damage, such as dents, scratches, and cracks in the glass, along with other damage, will be recorded to protect us against unwarranted liability.
EXTREMELY DIRTY VEHICLES
If your vehicle is exceptionally dirty, such as having not been cleaned in years, transporting an entire muddy soccer team, or recently being used for off-roading activities, an additional 20% surcharge will be applied to your selected package or service. This surcharge is necessary to compensate for the extra time and materials required to achieve our high standards of cleanliness and detailing. We prioritize transparency and customer satisfaction, so you will be notified of this adjustment before we begin our services to ensure you are fully informed and in agreement with the revised pricing.
EXPECTATIONS
Please know that we strive for perfection in every detail we perform. However, depending on the age and condition of your vehicle, achieving absolute perfection may not always be possible. Before each detailing service, we will review the vehicle with you and identify any areas that may not be restored to like-new condition. Examples of such areas include, but are not limited to, wheel rims that have not been cleaned for an extended period, resulting in brake dust buildup that has corroded the finish and penetrated the metal, curb rash on wheel rims, deep scratches and dents, severe carpet or upholstery staining, and significant interior scuffs and scratches. Our goal is to ensure clear communication and manage expectations to provide the best possible results.
WHAT IS A DETAIL?
No matter which package you select, our work will significantly enhance the appearance of your vehicle! Has your vehicle been neglected? Our skills and experience can rejuvenate it, making it look years younger and shine like new. If there are any issues that cannot be fully resolved, we will inform you upfront.